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How storm damage is assessed after storms.
Claims

Storm Has a Technical Definition

Gerald Ntumba-WhitlockUpdated on August 20, 2026August 19, 202612 min read

I remember standing in a sodden living room in 1994, the smell of damp plaster and wet carpet thick enough …

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Understanding how flood claims are handled.
Claims

Flood Reinstatement Takes Longer Than Anyone Says

Gerald Ntumba-WhitlockUpdated on August 20, 2026August 8, 202612 min read

I remember standing in a semi-submerged semi-detached in Kent back in ’98, the smell of silt and damp drywall thick …

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How fire claims are managed after fire.
Claims

After a Fire: Sequence of the Next Fortnight

Gerald Ntumba-Whitlock August 4, 2026August 4, 202612 min read

I’ve spent more time standing in the charred remains of living rooms than I care to admit, smelling that unmistakable, …

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How escape of water claims are handled.
Claims

Escape of Water and the Drying Period

Gerald Ntumba-Whitlock July 25, 2026July 25, 202612 min read

I can still smell the damp, musty rot of that Victorian terrace in South London where I spent three days …

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How property damage claims proceed explanation.
Claims

The Four Causes Behind Most Property Claims

Gerald Ntumba-Whitlock July 19, 2026July 19, 202612 min read

I can still smell the damp, stagnant water from a burst pipe in a Victorian terrace I visited back in …

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Explaining how medical evidence is used.
Claims

The Medical Report That Decides the Value

Gerald Ntumba-Whitlock July 9, 2026July 9, 202611 min read

I remember sitting in a cramped, dimly lit doctor’s office back in ’94, watching a claimant try to explain a …

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How injury compensation is calculated for damages.
Claims

General and Special Damages Explained

Gerald Ntumba-Whitlock July 6, 2026July 6, 202611 min read

I remember standing in a half-collapsed warehouse back in ’94, the smell of damp concrete and stale smoke still hanging …

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Understanding how personal injury claims work.
Claims

Liability and Quantum Are Separate Fights

Gerald Ntumba-Whitlock June 27, 2026June 27, 202612 min read

I remember standing in a cramped, dimly lit hallway of a retail unit back in the nineties, looking at a …

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Understanding how vehicle repairs are approved.
Claims

Approved Repairers and Your Right to Choose

Gerald Ntumba-WhitlockUpdated on August 20, 2026June 22, 202612 min read

I once stood in a garage in East London, watching a young man stare in disbelief at an estimate that …

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Understanding how credit hire works with cars.
Claims

The Courtesy Car That Is Not Free

Gerald Ntumba-Whitlock June 12, 2026June 12, 202612 min read

I remember standing in a rain-soaked driveway back in ’94, looking at a driver who was absolutely livid because his …

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