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Gerald Ntumba-Whitlock

Insurance is a contract that most people buy on price and read after a disaster. I spent thirty-seven years on the other side of that, and I can tell you which exclusions actually get used, why underinsurance quietly halves your payout, and what a claim looks like from the moment you report it. I am not here to tell you insurers are villains or saints. I am here to tell you what the wording says before you need it to say something else.
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How accidental damage cover applies to accidents.
Claims

What Counts as Accidental Damage

Gerald Ntumba-WhitlockUpdated on September 5, 2026September 5, 202612 min read

I remember standing in a living room back in ’94, the smell of spilled red wine and expensive upholstery hanging …

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Explaining how agricultural insurance works in policies.
Cover

Farm Policies and Their Odd Sections

Gerald Ntumba-Whitlock September 4, 2026September 4, 202611 min read

I remember standing in a sodden, ruined barn in the middle of a Tuesday downpour, looking at a farmer who …

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How inflation affects insurance claims costs.
Insurance

Claims Inflation Runs Ahead of Headline Inflation

Gerald Ntumba-WhitlockUpdated on September 4, 2026September 4, 202611 min read

I remember standing in a flooded semi-detached in Surrey back in ’08, looking at a homeowner who was absolutely certain …

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Complete guide to pet insurance book cover.
Guides

The Complete Guide to Pet Insurance

Gerald Ntumba-Whitlock September 3, 2026September 3, 202611 min read

I spent thirty-seven years looking at claim forms, and if there is one thing I’ve learned, it’s that people treat …

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Understanding how survey requirements work.
Risk

Risk Improvement Requirements After a Survey

Gerald Ntumba-Whitlock September 3, 2026September 3, 202613 min read

I remember standing in a damp, half-collapsed semi-detached in Bristol back in ’94, the smell of wet plaster and rot …

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Explaining how event insurance works: coverage.
Cover

Cancellation Cover and Named Perils

Gerald Ntumba-WhitlockUpdated on September 1, 2026September 1, 202611 min read

I remember standing in the middle of a flooded marquee in Surrey, the smell of damp canvas and expensive catering …

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Diagram explaining how index linking works.
Insurance

Index Linking Does Not Keep Up in a Spike

Gerald Ntumba-WhitlockUpdated on August 31, 2026August 31, 202611 min read

I remember standing in the middle of a partially collapsed bungalow in Surrey back in ’98, the smell of damp …

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Complete guide to travel insurance book cover.
Guides

The Complete Guide to Travel Insurance

Gerald Ntumba-WhitlockUpdated on August 29, 2026August 29, 202611 min read

I once sat in a cramped hotel lobby in Bangkok, watching a man realize that his “comprehensive” policy wouldn’t cover …

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How theft claims are evidenced by ownership.
Claims

Proving You Owned What Was Taken

Gerald Ntumba-Whitlock August 28, 2026August 28, 202611 min read

I remember standing in a living room in Surrey back in ’98, looking at a smashed patio door and a …

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How to present a risk to insurers.
Risk

Making the Underwriter’s Job Easy

Gerald Ntumba-Whitlock August 27, 2026August 27, 202611 min read

I remember standing in a partially collapsed warehouse in ’94, the smell of damp drywall and burnt copper thick enough …

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