Guides

I spent thirty-seven years looking at claim forms, and if there is one thing I’ve learned, it’s that people treat …

I once sat in a cramped hotel lobby in Bangkok, watching a man realize that his “comprehensive” policy wouldn’t cover …

I remember standing in the damp, echoing basement of a community centre in Bristol back in ’94, looking at a …

I once stood in the middle of a muddy field behind a marquee, watching a frantic wedding planner try to …

I spent thirty-seven years walking into the wreckage of people’s lives, usually because they’d misread the fine print of their …

I once stood in a rain-slicked loading bay at three in the morning, watching a driver stare helplessly at a …

I once sat in a damp warehouse office with a logistics manager who had just lost three vans and a …

I once stood in a half-demolished kitchen in Bristol, the air thick with the smell of damp plaster and the …

I remember standing in a half-finished kitchen in Bristol back in ’94, the air thick with the smell of damp …

I remember sitting across from a Managing Director ten years ago, a man who had spent his entire career building …