Guides

I remember sitting in a sun-drenched living room three years ago, listening to a man explain how much he’d “saved” …

I once sat across from a man in a damp, half-finished kitchen who had spent years paying premiums for a …

I’ve spent thirty-seven years walking through the wreckage of claims, and if there is one thing that keeps me up …

I spent thirty-seven years walking into rooms where people were either panicking about a burst pipe or trying to hide …

Most people treat a “complete guide to health insurance” like a terms-of-service agreement on a smartphone—they click ‘accept’ without a …

I spent thirty-seven years looking at claim forms, and if there is one thing I’ve learned, it’s that people treat …

I once sat in a cramped hotel lobby in Bangkok, watching a man realize that his “comprehensive” policy wouldn’t cover …

I remember standing in the damp, echoing basement of a community centre in Bristol back in ’94, looking at a …

I once stood in the middle of a muddy field behind a marquee, watching a frantic wedding planner try to …

I spent thirty-seven years walking into the wreckage of people’s lives, usually because they’d misread the fine print of their …