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Explaining how fault is determined in insurance.
Claims

How Insurers Decide Who Was at Fault

Gerald Ntumba-Whitlock June 4, 2026June 4, 202611 min read

I remember standing in a half-flooded basement in Surrey back in ’94, the smell of damp drywall and old carpet …

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Infographic showing how motor claims are handled.
Claims

The Motor Claim Process Step by Step

Gerald Ntumba-WhitlockUpdated on August 20, 2026May 31, 202612 min read

I remember standing on the shoulder of a rain-slicked A-road in 1994, looking at a crumpled saloon and a driver …

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How to decide whether to claim benefits.
Claims

When Not Claiming Is the Better Choice

Gerald Ntumba-WhitlockUpdated on August 20, 2026May 22, 202611 min read

I remember standing in a kitchen in Surrey back in ’94, the air thick with the smell of charred oak …

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Explaining how no claims discount works.
Claims

Protected No Claims Is Not the Same as Free

Gerald Ntumba-Whitlock May 16, 2026May 16, 202611 min read

I once sat across from a man in a damp, soot-stained living room who was absolutely convinced he’d been cheated. …

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How claims affect future premiums over time.
Claims

The Claim That Costs You for Five Years

Gerald Ntumba-WhitlockUpdated on August 20, 2026May 13, 202611 min read

I remember standing in a damp, half-ruined living room in Surrey back in ’94, looking at a man who had …

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Learning how interim payments are obtained.
Claims

Getting Money Out Early When You Need It

Gerald Ntumba-WhitlockUpdated on August 20, 2026April 30, 202611 min read

I remember standing in a kitchen in Surrey back in ’98, the smell of damp plasterboard still thick in the …

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How partial settlements are handled during claims.
Claims

Interim Payments While the Claim Continues

Gerald Ntumba-Whitlock April 26, 2026April 26, 202612 min read

I remember standing in a half-submerged living room in Surrey back in ’98, the smell of damp plasterboard heavy in …

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Explaining how repudiation works in letters.
Claims

Understanding the Letter That Says No

Gerald Ntumba-Whitlock April 18, 2026April 18, 202611 min read

I remember standing in a kitchen in Surrey back in ’94, the smell of charred oak and melted plastic still …

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How to appeal a declined claim process.
Claims

Making the Insurer Justify a Decline

Gerald Ntumba-Whitlock April 13, 2026April 13, 202611 min read

I remember standing in a flooded semi-detached in Surrey back in ’94, the smell of damp plasterboard heavy in the …

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How to challenge a low offer in writing.
Claims

Rejecting an Offer in Writing

Gerald Ntumba-Whitlock April 8, 2026April 8, 202612 min read

I remember standing in a half-submerged living room in Surrey back in ’98, the smell of damp plaster thick enough …

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