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How to make a claim properly via phone.
Claims

The First Phone Call Sets the Tone

Gerald Ntumba-Whitlock January 4, 2026January 4, 2026

I remember standing in a kitchen in Surrey back in ’94, the air still thick with the acrid, heavy scent …

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Diagram showing how home insurance is structured.
Cover

Buildings and Contents Are Different Products

Gerald Ntumba-WhitlockUpdated on August 27, 2026January 4, 2026

I remember standing in a semi-basement in Bristol back in ’94, the smell of damp rot and charred timber thick …

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Complete guide to buying insurance book cover.
Guides

The Complete Guide to Buying Insurance

Gerald Ntumba-WhitlockUpdated on August 27, 2026January 3, 2026

I once stood in a kitchen in Surrey, ankle-deep in grey water from a burst pipe, listening to a man …

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How to assess your own risks list.
Risk

Listing What Would Actually Hurt You

Gerald Ntumba-WhitlockUpdated on October 22, 2026January 1, 2026

I still remember the smell of charred oak and damp drywall from a claim back in ’94—a house that looked …

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