I remember standing in a warehouse in South Africa back in ’94, the smell of scorched electrical components still heavy …
The First Twenty-four Hours of Bad News
I remember standing in a boardroom back in ’94, watching a CEO realize that his “comprehensive” crisis management plan was …
Liability and Quantum Are Separate Fights
I remember standing in a cramped, dimly lit hallway of a retail unit back in the nineties, looking at a …
Taking a Complaint to the Ombudsman
I remember sitting in a damp living room back in ’94, watching a man stare at a formal rejection letter …
Carriage of Own Goods Versus Hire and Reward
I remember standing in a muddy driveway in Surrey back in ’94, looking at a local plumber who was absolutely …
Approved Repairers and Your Right to Choose
I once stood in a garage in East London, watching a young man stare in disbelief at an estimate that …
The Complete Guide to Professional Indemnity
I remember sitting in a cramped, dimly lit office back in ’94, staring at a structural engineer who had just …
Resolving It Before It Becomes a Claim
I remember standing in a living room that smelled of charred oak and wet soot, listening to a man shout …
Checking a Firm Is Actually Authorised
I once sat in a damp, half-ruined living room in Bristol, listening to a man weep because his broker had …
Auto Renewal and the Notice You Ignored
I remember sitting in a drafty living room three years ago, looking at a claim file for a man who …