I remember standing in a semi-flooded semi-detached in Bristol back in ’94, looking at a property owner who was absolutely …
Leak Detection Pays for Itself Once
I remember standing in a semi-basement in Surrey back in ’94, the air thick with the cloying, heavy scent of …
How an Underwriter Looks at You
I once stood in a basement in Surrey, knee-deep in stagnant water after a burst pipe, listening to a homeowner …
The Complete Guide to the Financial Ombudsman
I’ve sat in a thousand living rooms, often while the damp was still weeping from the walls, listening to people …
Fraud Indicators and Innocent Explanations
I remember standing in a living room that smelled of stale smoke and burnt nylon, looking at a “high-end” television …
What Actually Drives Your Premium
I remember standing in a half-submerged living room in Surrey back in ’94, looking at a family who had just …
Who Must Do a Fire Risk Assessment
I remember standing in a half-charred warehouse in the Midlands back in ’98, the smell of wet soot still clinging …
The Complete Guide to Declined Claims
I remember standing in a flooded basement in Surrey back in ’94, the smell of damp drywall and ruined carpets …
Why They Ask the Same Question Twice
I can still smell the damp, stagnant air of that semi-detached in Surrey—a house that had been gutted by a …
Whether the Accidental Damage Add-on Pays
I remember standing in a living room back in ’94, looking at a shattered, high-end television and a homeowner who …